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Privacy Policy

All data collected by this website is owned and managed by Butterflies Healthcare Ltd. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not store credit card details.

If you have chosen to subscribe to our mailing list, we will use this to keep you up to date with product information or special offers. This list is never passed to any third parties and each email you receive will either contain a link to your preference centre where you can manage which emails you receive or one to unsubscribe completely.

Approximately 14 days after completion of your order we will ask Feefo (an independent online review system) to send you an email on our behalf asking for feedback on our service and the products you have bought. This data is used only for this purpose and is a one off email per order. You can review details of their full privacy policy here.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
    a. Take and fulfil customer orders
    b. Administer and enhance the site and service
    c. Only disclose information to third-parties for goods delivery purposes

Your contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.

We use Google Analytics on our website which uses cookies to collect anonymous data about visitors. It records information such as: What website you came from to get here; How long you stay for; What kind of computer you’re using; and various other anonymous details. This information allows us to better understand the kind of people who come to our site and what content they’re reading. This allows us to make better decisions about design and writing. We occasionally compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting and the details are never passed to anyone outside of the company.

We also use 'AddThis' on our website which uses cookies to enable sharing of data on various social media platforms. Details of how the information is collected, used and how to opt out can be found on the AddThis website www.addthis.com/privacy.

You have the right to see any stored personal data we keep about you and the right to have this corrected, blocked or deleted.

Credit Card Security

All payments are handled by either SagePay, SellerDeck Payments, RBS Wordpay or PayPal and we do not store your credit card details. We have checked and monitor that all the payment service providers (PSPs) we use are compliant with Payment Card Industry Data Security Standards (PCI-DSS).

Through the PSPs above, we accept payments by the following methods:
Payment icons

When you enter the checkout phase of our site you will be transferred to the secure server of the payment provider you have selected and your browser will activate the "LOCK" icon. This assures you that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. Please note that credit card statements will be debited under the name of 'Butterflies Healthcare'.