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Making A Purchase

Making a purchase could not be easier. Just browse our catalogue for details of the goods we provide and their prices. Click on any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

About Us

Founded in 2004 and incorporated in 2006, Butterflies Healthcare is an expanding, family run company with a background in Optics and Pharmacy. Dedicated to providing the best in all that we do, our core products cover eyecare, healthcare and beauty, such as:
     Vitamin and mineral supplements for macular eye health & dry feeling eyes
     Optical/Prescription swimming goggles & diving masks
     Contact lens solutions
     Cosmetics/skincare for sensitive skin and eyes
     Anti-ageing eye drops
     Supplements to promote healthy joints & bones

It was while developing their portfolio of niche optical products that James and Michelle Sutton came into contact with other companies and have since entered into partnerships with them. This site is just one aspect of these partnerships. It enables Butterflies Healthcare to apply its award winning web design and customer service teams to the benefit of Viteyes and their range of products.

Pharmacist Michelle SuttonOptometrist James SuttonWe sell most items through mail order either over the internet, by phone or post but if you are local to us, can visit out premises. (Please phone a few days before if you wish to buy a product as they are not all held in stock at our office). Our offices are situated in the hamlet of Warkworth just outside Banbury with views over the idyllic Oxfordshire countryside. Our knowledgeable staff, take and fulfil your orders and pass on any detailed queries they are unable to answer to James and Michelle. They are responsible for the day to day running of the order fulfilment process.

Michelle Sutton (BPharm MRPharmS) is a practising pharmacist who trained at the School of Pharmacy, University of London and has over 20 years experience working in a variety of high street pharmacies. In 2011 she won the Banbury Women in Business Award for an established business. She advises on the use of eye drops, vitamins and supplements, skincare, cosmetics and sensitive skin.

James Sutton (BSc MCOptom) is a practising optometrist who trained at the University of Wales, Cardiff and has over 20 years experience as a high street optician. He applies the knowledge he has gained during this time to offer advice on a range of optical matters including prescription swimming goggles and diving masks, dry eyes, blepharitis, macular degeneration and eye vitamins.

In the case of our key brands we also supply direct to pharmacies, opticians and health stores so they may be available in your local area. Ask your local retailer and if they do not stock our products already, please ask them to contact us on 0345 838 6704 to place an order and become a stockist.

Shipping And Handling

UK 
    £3.00 2nd class delivery (4-5 working days) FREE over £35.00
    £4.00 1st class (1-2 working days)
    £8.00 Special Delivery or APC overnight* (next working day)

EU (selected countries)
    from £5.00-£13.00 (depending upon location) by DPD Direct
    from £10.00-£20.00 (depending upon location) by DPD Classic Parcel

Rest of the World (selected countries)
    from £9.00-£13.00 (Australia, New Zealand & Canada) by DPD Direct
    from £15.00-£60.00 (depending upon location) by DPD Air Classic

All international (non UK) orders are typically delivered within 7-14 days, but can take up to 28 days to arrive. All orders shipped outside of the EU are processed excluding UK taxes but import duties and/or taxes may be applicable in your delivery country for which YOU ARE LIABLE.

Delivery Schedule

We aim to despatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday).

Special Delivery/APC Overnight does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday. Also Special Delivery/APC Overnight do not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. Channel Islands).

We DO NOT deliver to shipping houses such as Aramex House.

All international (non UK) shipping times are approximate and can take up to 28 days to arrive. All orders shipped outside of the EU are processed excluding UK taxes but import duties and/or taxes may be applicable in your delivery country for which YOU ARE LIABLE.

If we are out of stock of any items you will be informed via email.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices quoted include UK VAT where appropriate.

If you are ordering for delivery outside the EU then VAT will automatically be removed in the checkout. However, please be aware that you may be charged import duties in the destination country, for which you are liable.

Credit Card Security

All payments are handled by either SagePay, SellerDeck Payments, RBS Wordpay or PayPal and we do not store your credit card details. We have checked and monitor that all the payment service providers (PSPs) we use are compliant with Payment Card Industry Data Security Standards (PCI-DSS).

Through the PSPs above, we accept payments by the following methods:
Payment icons

When you enter the checkout phase of our site you will be transferred to the secure server of the payment provider you have selected and your browser will activate the "LOCK" icon. This assures you that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. Please note that credit card statements will be debited under the name of 'Butterflies Healthcare'.

Guarantee

You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods.

To exercise your right of cancellation, you must give written notice to us by post or e-mail to the address or e-mail address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown above. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract we will refund or recredit you with 30 days for any sum that has been paid by you or debited from your credit card for the goods.

If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

Governing Law

These terms of sale and the supply of any goods will be subject to English Law, and the English Courts will have exclusive jurisdiction in respect of any dispute arising from the contract.

Reaching Us

This site is owned and managed by Butterflies Healthcare Ltd. If you need to reach us, our contact details are:
    Butterflies Healthcare Ltd
    The Granary
    Manor Park
    Warkworth
    Banbury
    OX17 2AG

    
    Phone: 0345 838 6724

We aim to respond to all email enquiries within 24 hours.

Butterflies Healthcare Ltd is a company registered in England and Wales with company number 5475756. VAT registration number 807 8572 03

Privacy Policy

All data collected by this website is owned and managed by Butterflies Healthcare Ltd. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not store credit card details.

If you have chosen to subscribe to our mailing list, we will use this to keep you up to date with product information or special offers. This list is never passed to any third parties and each email you receive will either contain a link to your preference centre where you can manage which emails you receive or one to unsubscribe completely.

Approximately 14 days after completion of your order we will ask Feefo (an independent online review system) to send you an email on our behalf asking for feedback on our service and the products you have bought. This data is used only for this purpose and is a one off email per order. You can review details of their full privacy policy here.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
    a. Take and fulfil customer orders
    b. Administer and enhance the site and service
    c. Only disclose information to third-parties for goods delivery purposes

Your contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.

We use Google Analytics on our website which uses cookies to collect anonymous data about visitors. It records information such as: What website you came from to get here; How long you stay for; What kind of computer you’re using; and various other anonymous details. This information allows us to better understand the kind of people who come to our site and what content they’re reading. This allows us to make better decisions about design and writing. We occasionally compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting and the details are never passed to anyone out side of the company.

We also use 'AddThis' on our website which uses cookies to enable sharing of data on various social media platforms. Details of the how the information is collected, used and how to opt out can be found on the AddThis website www.addthis.com/privacy.

You have the right to see any stored personal data we keep about you and the right to have this corrected, blocked or deleted.

Returns Policy

You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or e-mail giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been despatched/delivered to you, you will be responsible for returning the goods to us either using the freepost label included with your parcel (or at your own cost if outside the UK). PLEASE CONTACT US FIRST FOR A RETURNS NUMBER. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned to:
    Viteyes UK part of Butterflies Healthcare Ltd
    The Granary
    Manor Park
    Warkworth
    Banbury
    OX17 2AG

Once you have notified us that you are cancelling the contract we will refund or re-credit you with 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

Should you find any fault with your goods then simply return them to us explaining the problem. We will then either rectify the matter or offer a full refund. While in your care we would expect you to look after the goods and return them to us either in the original packaging or other suitable material.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms

Full payment required at the time of order. Please note that credit card statements will be debited under the name of 'Butterflies Healthcare'.